boost local business
Full Potential Transformation
Mergers & Acquisitions
Dialing up customer experience in telecommunications
Not satisfied with small but steady growth and cognizant of an increasingly competitive landscape, the leadership of a European telecommunications provider turned to Consult Plus for support. Given the importance of customer experience as a differentiating factor in the industry, Consult Plus focused on helping the company launch its Net Promoter System®. In just a few months, with the system in place, the company's scores improved as much as 50 percentage points, helping to boost acquisition...
Boosting salesforce effectiveness of a PE-owned portfolio company
When an Asia-based private equity consortium purchased a local directory publisher, it inherited a firm that seemed to be in a downward spiral. Both customers and employees were leaving fast, leading to revenue declines in each of the previous five years and little hope for improvement in sight. The investors called on Consult Plus to help turnaround the situation and increase salesforce effectiveness, leading to a more than two time return on their investment upon exit. D...